TERMS &
CONDITIONS.

Last Updated: July 2026

Sushi City Terms & Conditions

Welcome to Sushi City.

These Terms & Conditions ("Terms") govern your use of the Sushi City website and any orders or services provided by Sushi City. By accessing or using this website, you agree to be bound by these Terms.

1. About Us

This website is operated by Sushi City.

Our contact details are:

Email: info@sushi-city.co

2. Website Use

You agree to use this website lawfully and in a manner that does not infringe the rights of others or interfere with the operation of the website.

You must not:

• Attempt to gain unauthorised access to the website, servers or systems.
• Introduce viruses, malware or other malicious software.
• Use the website for unlawful or fraudulent purposes.
• Copy, reproduce or distribute any content from this website without our prior written permission.

We reserve the right to restrict or terminate access to the website where these Terms have been breached.

3. Orders

Sushi City accepts orders through:

• Our official website (including Click & Collect, where available).
• Third-party delivery platforms, including but not limited to:
  • Deliveroo
  • Uber Eats
  • HungryPanda

By placing an order, you confirm that all information provided is accurate and complete.

For orders placed directly through our website, you are responsible for ensuring your order details, contact information and collection time (where applicable) are correct before completing your purchase.

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where necessary, including where products become unavailable, an obvious pricing error has occurred or we reasonably suspect fraudulent activity.

Orders placed through third-party delivery platforms are also subject to the terms and conditions of the relevant platform.

4. Click & Collect

Where Click & Collect is available, customers are responsible for collecting their order from the selected Sushi City location at the agreed collection time.

Estimated collection times are provided as a guide and may vary during busy periods.

To ensure the best quality and food safety, we recommend collecting your order promptly.

If an order is not collected within a reasonable period, we reserve the right to dispose of the food where necessary. Refunds may not be available for orders that are not collected.

Risk in the products passes to you once your order has been collected.

5. Order Issues

If you experience an issue with your order, the appropriate contact depends on how the order was placed.

Orders placed through the Sushi City website

Please contact us directly if you experience:

• Missing items
• Incorrect items
• Collection issues
• Payment queries relating to website orders

Email: info@sushi-city.co

Please include your order number and details of the issue so we can investigate promptly.

Orders placed through third-party delivery platforms

If your order was placed through Deliveroo, Uber Eats or another delivery partner, please contact that platform as your first point of contact.

Delivery partners manage payment processing, delivery logistics and customer support for orders placed through their services.

6. Refunds

For orders placed directly through the Sushi City website, refund requests will be assessed on a case-by-case basis in accordance with your statutory rights under applicable consumer law.

If you believe there is an issue with your order, please contact us as soon as possible at info@sushi-city.co, providing your order number and details of the issue.

For orders placed through third-party delivery platforms, refund requests must be submitted through the platform used to place the order. Refund decisions for these orders are subject to the relevant platform's own policies and procedures.

7. Food Information & Allergens

All Sushi City products are halal.

Whilst we take great care in preparing our food, all products are prepared in kitchens where allergens are present.

We cannot guarantee that any item is completely free from allergens or cross-contamination.

Customers with allergies or dietary requirements should review our allergen information before ordering and contact us if further clarification is required.

8. Product Availability

Menu items, ingredients, prices and product availability may change without prior notice.

Occasionally, products may be unavailable due to supplier shortages, seasonal changes or operational requirements.

Where possible, we will inform you if an item becomes unavailable after an order has been placed.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Branding
• Images
• Graphics
• Photography
• Videos
• Website design
• Copy and written content

is owned by Sushi City or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or use any content without our prior written permission.

10. Franchise Enquiries

The Sushi City website may include forms allowing individuals to express an interest in franchise opportunities.

Submitting a franchise enquiry, application or registration of interest:

• Does not guarantee approval.
• Does not create a franchise relationship.
• Does not reserve a territory.
• Does not constitute an offer or acceptance of a franchise agreement.

All franchise opportunities remain subject to our review, approval process and separate contractual agreements.

11. The 363 Offer

The 363 Offer is a fixed-price bundle available to order through the Sushi City website only.

• Available on Mondays and Wednesdays only (Europe/London time).
• The bundle price is fixed at £47 and includes 3 dips, 6 half rolls (4 pieces each) and 3 drinks from the eligible items shown in the builder.
• Mixed Rolls are not available inside the 363 Offer as they are 8-piece rolls only.
• Each 363 bundle placed in an order counts as one order for loyalty purposes (subject to the loyalty rules below).
• Availability, eligible items and price may change without prior notice.

12. Loyalty Stamp Scheme

The Sushi City loyalty scheme rewards customers for Click & Collect orders placed directly through the Sushi City website.

• One stamp is earned per qualifying order. A qualifying order is a Click & Collect order paid through the Sushi City website with a total of £10.00 or more after any discounts are applied and excluding any free reward items.
• A maximum of one stamp per calendar day (Europe/London) may be earned per customer, identified by their email address. A second qualifying order on the same day will not earn an additional stamp.
• Orders placed through third-party delivery platforms (including Deliveroo, Uber Eats and HungryPanda) do not earn loyalty stamps.
• Rewards are unlocked on the qualifying order that earns each of the following stamps:
  • Stamp 1: one free dip and one free drink (both must be selected at checkout to redeem).
  • Stamp 4: one free Maki roll.
  • Stamp 7: one free half roll (4 pieces), including Premium Picks.
  • Stamp 10: one free full roll (8 pieces), including Premium Picks.
• Rewards must be selected at checkout on the qualifying order. Rewards not selected are forfeited for that order.
• Mixed Rolls cannot be selected as a free reward item.
• After stamp 10 the card resets to zero and a new card begins.
• Loyalty stamps and rewards are non-transferable, have no cash value and cannot be exchanged for cash, credit or other products.
• Sushi City reserves the right to amend, suspend or withdraw the loyalty scheme, adjust stamp thresholds, or change the rewards offered at any time without prior notice.
• We reserve the right to void stamps or rewards where we reasonably suspect fraud, abuse or misuse of the scheme.

13. Discount Codes

From time to time Sushi City may issue discount codes that can be applied at checkout on the Sushi City website.

• Unless stated otherwise, discount codes are single use per customer and are identified by the customer's email address.
• Where a code is marked as first-order-only, it is redeemable only on a customer's first Click & Collect order placed through the Sushi City website.
• Discount codes cannot be combined with any other discount code or promotion unless expressly stated.
• Discount codes have no cash value, are non-transferable and cannot be exchanged for cash.
• Sushi City reserves the right to withdraw, disable or refuse a discount code at any time, including where we reasonably suspect misuse.

14. Birthday Reward

Customers who provide their date of birth at checkout may be eligible for a birthday reward from Sushi City.

• The birthday reward is one free 8-piece Premium Picks roll, redeemable on a Click & Collect order placed through the Sushi City website.
• The reward is available once per calendar year around the customer's date of birth and does not carry over.
• There is no minimum spend required to redeem the birthday reward.
• The reward is non-transferable, has no cash value and cannot be exchanged for cash, credit or other products.
• Sushi City reserves the right to verify eligibility and to withdraw or amend the birthday reward at any time.

15. Data Collected at Checkout

When you place an order through the Sushi City website we collect information such as your name, email address, mobile number and date of birth. Providing your date of birth is required at checkout so that we can operate the birthday reward described in Section 14.

Your email address is used to:

• Send you order confirmations and updates relating to your order.
• Operate the loyalty stamp scheme described in Section 12 (your stamp balance is linked to your normalised email address).
• Send you marketing communications about Sushi City, including special offers, promotions, birthday rewards and product updates, in line with the marketing preferences you have accepted.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. Unsubscribing from marketing does not remove your loyalty stamp balance or your order history, and you will still receive transactional emails such as order confirmations.

Please see our Privacy Policy for further information on how we handle your personal data.

16. Newsletter & Marketing Communications

You may choose to subscribe to receive marketing communications from Sushi City.

By subscribing, you consent to receiving promotional emails, product updates, special offers, announcements and other marketing communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

17. Website Availability

Whilst we aim to keep the website available at all times, we do not guarantee uninterrupted or error-free access.

We reserve the right to modify, suspend or discontinue any part of the website without prior notice.

We may also carry out maintenance from time to time which may temporarily affect availability.

18. Limitation of Liability

To the fullest extent permitted by law, Sushi City shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or revenue.
• Loss of business opportunities.
• Website interruptions beyond our reasonable control.
• Delays caused by third-party delivery providers.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

Your continued use of the website following any updates constitutes your acceptance of the revised Terms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: info@sushi-city.co

Address: