TERMS &
CONDITIONS.

Last Updated: June 2026

Sushi City Terms & Conditions

Welcome to Sushi City.

These Terms & Conditions govern your use of the Sushi City website and any services provided by Sushi City.

By accessing or using this website, you agree to be bound by these Terms & Conditions.

1. About Us

Sushi City is a food and beverage brand operating from:

Email: info@sushi-city.co

2. Website Use

You agree to use this website lawfully and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malware or malicious code.
• Use the website for unlawful purposes.
• Copy or reproduce website content without permission.

3. Orders

Sushi City currently operates through third-party delivery platforms, including but not limited to:

• Deliveroo
• Uber Eats

Orders are processed and fulfilled through these delivery partners.

When placing an order through a delivery platform, you are also subject to that platform's own terms and conditions.

4. Delivery Issues

If you experience issues with an order, including:

• Missing items
• Incorrect items
• Delivery delays
• Payment issues

Please contact the delivery platform through which the order was placed as your first point of contact.

Delivery platforms manage payment processing, delivery logistics and customer support for orders placed through their services.

5. Refunds

Refund requests must be submitted through the delivery platform used to place the order.

Sushi City does not directly process refunds for orders placed through third-party delivery platforms.

Refund decisions are subject to the relevant delivery platform's policies and procedures.

6. Food Information & Allergens

All Sushi City products are halal.

While we take care in preparing our food, products are prepared in environments where allergens may be present.

We cannot guarantee that any item is completely free from allergens.

Customers with allergies or dietary requirements should review allergen information before ordering and contact us if further clarification is required.

7. Product Availability

Menu items, ingredients, prices and availability may change without notice.

Occasionally, certain products may be unavailable due to supplier shortages, operational requirements or seasonal changes.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Branding
• Images
• Graphics
• Copy
• Website design

is the property of Sushi City or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced or distributed without prior written permission.

9. Franchise Enquiries

The Sushi City website may contain forms allowing individuals to express interest in franchise opportunities.

Submission of a franchise enquiry, application or registration of interest:

• Does not guarantee approval.
• Does not create a franchise relationship.
• Does not reserve a territory.
• Does not constitute an offer of a franchise.

All franchise opportunities are subject to review, approval and separate contractual agreements.

10. Newsletter & Marketing Communications

Where available, users may choose to subscribe to marketing communications.

By subscribing, you agree to receive updates, promotions, announcements and marketing content from Sushi City.

You may unsubscribe at any time using the unsubscribe link included in communications.

11. Website Availability

We aim to keep the website available at all times, however we do not guarantee uninterrupted access.

We reserve the right to modify, suspend or discontinue parts of the website without notice.

12. Limitation of Liability

To the maximum extent permitted by law, Sushi City shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of profits
• Loss of business opportunities
• Website interruptions beyond our reasonable control

Nothing in these Terms excludes liability where exclusion would be unlawful.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions will be posted on this website and become effective upon publication.

14. Contact Us

For general enquiries regarding these Terms & Conditions:

Email: info@sushi-city.co

Address: